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FIXED : CANNOT CONNECT error
Posted: Wed Feb 03, 2016 7:33 am
by Momodragon
hi
i just got my DET3 in the mail and tried hooking up a 12v and ground source. the little red light turns on like normal i installed the included driver and the program
and i always get CANNOT CONNECT problem
any tips to get the unit to work properly?
tried on WINDOWS XP 32bit and WIN 7 62bit both did not work
thank you!
Re: CANNOT CONNECT error
Posted: Wed Feb 03, 2016 4:09 pm
by 03TIBE85
Did you install the USB driver from the disk or from the download page?
Re: CANNOT CONNECT error
Posted: Wed Feb 03, 2016 5:04 pm
by Momodragon
I tried both
Its the same file name on the site and the cd : cdm20824_setup
I also tried both software the 1.25 and 1.31
Nothing worked
Re: CANNOT CONNECT error
Posted: Wed Feb 03, 2016 5:48 pm
by 03TIBE85
Sometimes software like this likes to have the USB serial adapter assigned to comm 1 to 4. Do you know how to go into Windows Device manager and change what port the driver is using? I wonder if there's a certain port speed the DET3 likes better than others as well. Usually 115,000 works well for most devices.
Re: CANNOT CONNECT error
Posted: Wed Feb 03, 2016 6:24 pm
by ihiryu
What OS are you using?
Re: CANNOT CONNECT error
Posted: Wed Feb 03, 2016 7:40 pm
by Momodragon
Tried on xp 32bit
And on win 7 62 bit
Re: FIXED: CANNOT CONNECT error
Posted: Thu Feb 04, 2016 7:04 am
by Momodragon
I figured it out !!
as long as your PC detects that you connected the device (makes the noise and shows the icon in the taskbar) this means the drivers are good
even when the program says CANNOT CONNECT you click
upgrade firmware and choose the firmware and load it in
after that it connected right away and gave me the voltage of the source.
