Below, you’ll find a list of helpful documents and resources that may answer your questions. If you can’t find the answer you’re looking for, we encourage you to visit our community page or reach out to our dedicated tech support team.
More detailed information about each product can be found on its respective page at https://www.ecumaster.com/products/.
User Manuals
For expert guidance and assistance, we recommend visiting our User Manuals section. Tailored to our products, these comprehensive guides offer detailed instructions and troubleshooting tips. Start your journey to resolution here. https://www.ecumaster.com/user-manuals/
Community
Our community page is a great place to connect with other users, share experiences, and get advice. Engage in discussions, ask questions, and work together with the community to solve real-life challenges and enhance your product experience. https://www.ecumaster.com/community/
Download
For optimal performance and accurate guidance, we advise utilizing the latest version of our software. You can access two types of versions:
- Official releases: https://www.ecumaster.com/download/
- Experimental versions: https://www.ecumaster.com/testVersions.html
Sensors
If you need support with sensor calibration, we recommend visiting our page with ready-to-use calibration packs. These packs are designed to simplify the calibration process and ensure accurate sensor readings. https://www.ecumaster.com/sensors/
Tech support
If you’ve explored our resources and still need assistance, don’t hesitate to contact our Tech Support Team.
Email: tech@ecumaster.com
To make sure the Tech Support Team can help you as soon as possible, please:
- Specify what software and firmware versions you are currently using.
- Describe the issue you’re experiencing in detail, including:
- What is happening.
- When the issue occurs (e.g., during cranking, while driving, at idle).
- Any specific conditions or scenarios when the issue arises (e.g., cold start, hot engine).
- Any error messages or warning lights displayed.
- Any recent changes or modifications made to the system.
- Any troubleshooting steps already taken.
- Any additional symptoms or behaviors observed.
- Attach the log file and the project (if applicable). How to collect Log and Project?
If the issue is engine related:- Attach the scope file.
- Provide the information about the engine – manufacturer, code, modifications.
- Is it a standalone or plug&play ECU?
- Is the engine in an original chassis or is it a swapped engine?
Warranty
For details on warranty of our devices, please visit: https://www.ecumaster.com/warranty/
